Returns Policy

14 Day Returns
Big Hug Creative Ltd not only takes pride in its products but also sees that it's paramount all of it's customers receive the best possible shopping experience at www.rctfb.com For complete peace of mind we like to offer a straightforward service on returns. A 14 day returns policy if you have ordered the wrong item, no longer require the item or simply - you have changed your mind and want your money back! Simply put we will process a refund or a replacement if you wish within 28 days.

We will happily accept returns as long as the following requirements have been met:

  • All item(s) to be returned in complete unopened original packaging- undamaged
  • All item(s) to be unused, not installed or operated
  • A receipt or proof of purchase must be included along with a note explaining why you are returning the item(s)
  • All Item(s) to be returned within a 14 day period

 

Please note under these circumstances we cannot refund any postage charges incurred when returning item(s) to us. If we are unsatisfied with the condition of the item(s) being returned or if we are unable to sell in its present condition we may charge a relevant fee.

Customers will be charged a restocking fee if we find the item(s) has been opened. We cannot process any refunds or accept any item(s) for returns from customers if they have been used or operated - the only exception being if an item has produced a fault.

Damaged or Incorrect Goods Sent

Upon fulfilling each order we ensure all item(s) are reasonably packed and are secure for transport.

All item(s) leaving our premises have undergone thorough checks from their respective manufacturers and are sold on the basis of them being fully operational and non-faulty. If you have discovered a fault and believe it is a manufacturers defect then please inform us straight away and refrain from using the product altogether. On very rare occasions item(s) can also be damaged in transit and although this is something out of our control we will arrange for a either a replacement, repair or a refund - once the item and package has been inspected by us.

IMPORTANT: Please check the item(s) for any damage before signing as you are signing to receive the item(s) in perfect condition. If you find the item(s) to be damaged please refuse to accept the item(s). Big Hug Creative Ltd cannot be held responsible for any damage discovered after the item has been signed for. Please make sure you are available for delivery as this condition applies to any signature received by the delivery service. Once we receive the item(s) back we will contact you directly and process your order for either a replacement or refund.

Incorrectly sent item(s) or item(s) with a manufacturing fault we aim to replace as soon as possible.

In either case please contact us as soon as possible to allow us to process your order quickly and efficiently. 

Returns Address:

Big Hug Creative Ltd
RCTFB, Passionate about RC
F7 Allen House
The Maltings
Station Road
Sawbridgeworth
Hertfordshire
CM21 9JX
United Kingdom

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Open Times: Monday - Friday 10.00am - 6.00pm Please call 07515 543818 first for stock availability.
Open Times: Saturday 11.00am - 3.00pm, Sunday Closed