Returns Policy

14 Day Returns
Big Hug Creative Ltd not only takes pride in its products but also sees that it's paramount all of it's customers receive the best possible shopping experience at www.rctfb.com For complete peace of mind we like to offer a straightforward service on returns. A 14 day returns policy if you have ordered the wrong item, no longer require the item or simply - you have changed your mind and want your money back! Simply put we will process a refund or a replacement if you wish within 28 days.

We will happily accept returns as long as the following requirements have been met:

  • All item(s) to be returned in complete unopened original packaging- undamaged
  • All item(s) to be unused, not installed or operated
  • A receipt or proof of purchase must be included along with a note explaining why you are returning the item(s)
  • All Item(s) to be returned within a 14 day period

 

Please note under these circumstances we cannot refund any postage charges incurred when returning item(s) to us. If we are unsatisfied with the condition of the item(s) being returned or if we are unable to sell in its present condition we may charge a relevant fee.

Customers will be charged a restocking fee if we find the item(s) has been opened. We cannot process any refunds or accept any item(s) for returns from customers if they have been used or operated - the only exception being if an item has produced a fault.

Damaged or Incorrect Goods Sent

Upon fulfilling each order we ensure all item(s) are reasonably packed and are secure for transport.

All item(s) leaving our premises have undergone thorough checks from their respective manufacturers and are sold on the basis of them being fully operational and non-faulty. If you have discovered a fault and believe it is a manufacturers defect then please inform us straight away and refrain from using the product altogether. On very rare occasions item(s) can also be damaged in transit and although this is something out of our control we will arrange for a either a replacement, repair or a refund - once the item and package has been inspected by us.

IMPORTANT: Please check the item(s) for any damage before signing as you are signing to receive the item(s) in perfect condition. If you find the item(s) to be damaged please refuse to accept the item(s). Big Hug Creative Ltd cannot be held responsible for any damage discovered after the item has been signed for. Please make sure you are available for delivery as this condition applies to any signature received by the delivery service. Once we receive the item(s) back we will contact you directly and process your order for either a replacement or refund.

Incorrectly sent item(s) or item(s) with a manufacturing fault we aim to replace as soon as possible.

In either case please contact us as soon as possible to allow us to process your order quickly and efficiently. 

Returns Address:

Big Hug Creative Ltd
RCTFB
F7 Allen House
The Maltings
Station Road
Sawbridgeworth
Hertfordshire
CM21 9JX
United Kingdom

 

Kyosho Inferno MP9 TKi4

The Kyosho Inferno, the world’s most successful line of RC racing machines in 1:8 off-road, is adding another evolution of the intrepid MP9 to its line-up - The TKI4. The new TKI4 is set to release in April and is targeting victory at the upcoming IFMAR 1:8 Off-Road World Championship in Las Vegas later this year. Made 100 percent in Japan to the most demanding specifications, the MP9 TKI4 is the most finely tuned masterpiece of the MP9 series. Stay tuned for more details.

TKi4 NOW IN STOCK / TKi4 NOW IN STOCK / TKi4 NOW IN STOCK / TKi4 NOW IN STOCK

 

Open Times: Monday - Friday 10.00am - 6.00pm, Saturday 11.00am - 3.00pm, Sunday Closed

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AKA, Reds Racing, Sanwa, Kyosho, Team Orion, Traxxas, Pro-Line

Your best choice for RC Model Shops in the UK

 

ONLINE REMOTE CONTROL MODEL SHOP - RC CARS - OFF-ROAD RACE BUGGIES - 1/10 SCALE ELECTRIC - 1/8 SCALE NITRO/ELECTRIC
RC TOYS - FAST UK DELIVERY - SECURE ONLINE SHOPPING - FREE UK DELIVERY ON ALL RC MODELS OVER £300.00
*
(*Free Delivery on Mainland UK. FREE next working day in the UK on RC Models over £300.00 placed before 3pm Mon-Fri)

Your best choice for RC Model Shops in Harlow, Essex and the UK

Big Hug Creative Ltd, RCTFB F7 Allen House, The Maltings, Station Road, Sawbridgeworth, Hertfordshire. CM21 9JX United Kingdom
Telephone: 07515 543818  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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Open Times: Monday - Friday 10.00am - 6.00pm Please call first for stock availability.
Open Times: Saturday 11.00am - 3.00pm, Sunday Closed

Find Us on Google Maps Click Here

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Remote Control and Radio Controlled Toys for Boys, Big Hug Creative Ltd, RCTFB. Passionate about RC

Official #Kyosho #KyoshoShop www.kyoshoshop.co.uk #Traxxas #TraxxasShop www.traxxasshop.co.uk

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